User: <application> doesn’t work anymore. What’s wrong?
I’ve seen this quality of request on several technical forums over the years. Please, please, please, provide a reasonable level of detail such as:
- What platform you’re working on, iOS, Android, Windows or even SBP Manager.
- What steps can someone take to try and reproduce your problem. Every click counts.
- Details such as PDF files or text files or Word documents.
- Word documents typically use proportional fonts and are messy to import.
- Sync can have significant problems, especially with folders and setlists. Again, please provide details.
- How have you configured Sync and/or backup?
- Are you using multiple devices?
- How are you importing?
- Where did you buy the app and are you using the same credentials?
- Did you read the manual?
- Keep it clear and concise.
I could go on, but ONE LINER support requests are of little to no help in problem resolution. If you end up providing more information later, please edit/update the original request, not just buried somewhere in the comments. Also, if you’ve solved the issue, please let the community how it was solved.
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